1. Data controller
Solutions Kotra Inc. (« Kotra », « we ») is responsible for the processing of personal data collected via kotra.app and in the context of our services. Headquarters: Montreal, QC, Canada. Contact: info@kotra.app.
2. Data collected
We may collect: name, email address, phone number, company name, and any message or information you provide (contact form, quote requests). We also collect technical data (IP address, browser type, pages visited) for site operation and usage analytics.
3. Purposes
Data is used to: respond to your requests and manage the client relationship; send you quotes and information about our services; improve our site and services; comply with our legal obligations.
4. Legal basis
Processing is based on your consent (forms), performance of contracts or pre-contractual measures, and our legitimate interest (improving services, security).
5. Retention
Data is kept for as long as necessary for the stated purposes, then archived or deleted in accordance with the law. You may request deletion of your data at any time.
6. Recipients and transfers
Data may be processed by our technical providers (hosting, communication tools). We do not sell your data. Any transfer outside Quebec/Canada is governed by applicable rules.
7. Your rights
You have the right to access, rectify, delete and, where applicable, portability or object. To exercise these rights or lodge a complaint: info@kotra.app. You may also contact the competent data protection authority.
8. Cookies and trackers
The site may use cookies or trackers for operation, security and audience analytics. You can configure your browser to refuse or limit cookies.
9. Changes
We reserve the right to change this policy. Any update will be posted on this page with a revision date. We encourage you to review it periodically.